Off-the-shelf tools broke at eighteen branches. Here is the architecture we used to consolidate them into one system.
Most mid-size distributors in India outgrow generic accounting software somewhere around their fifth branch. Orders arrive over WhatsApp, stock lives in three spreadsheets, and the accounts team reconciles by hand at month end.
We started by mapping every physical touchpoint of an order — from the phone call to the dispatch gate pass. That map became the schema, not the other way around.
The result was a single order object that every department reads from, with role-scoped views instead of separate systems. Processing time dropped 40% within two months of go-live, mostly by removing double entry.
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